dkwin's Privacy Policy

dkwin ("we", "us", or "the platform") provides a safe and trusted online gaming experience for users in Bangladesh. This Privacy Policy ("Policy") explains what information is collected when you use our website (dkwin.mom), how it is used, and what rights you have over your information. By using this website, you are considered to have agreed to the terms of this Policy.

What Information We Collect

When you register, make transactions, or use services on the dkwin platform, we may collect the following types of information.

1.1 Information You Provide Directly

When you contact us directly or create an account, the information you provide may include:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Relevant details from your national ID or other identity documents
• Financial information — bKash, Nagad, Rocket number or bank account details (for transaction processing only)
• Records of support communications via live chat or email

1.2 Automatically Collected Information

When you browse our platform, the following information may be recorded automatically through technical means:

• IP address and device type
• Browser type and operating system
• Page visit times, duration, and navigation patterns
• Referrer URL (where you came from)
• Cookie and session data (see Section 8 for details)

1.3 Information Received from Third Parties

For identity and age verification or fraud prevention purposes, we may receive limited information from trusted third-party verification service providers. In such cases, only the minimum necessary information is used.

Purposes of Data Use

dkwin uses collected information for the following legitimate purposes:

• Account management: To create, verify, and maintain your account.
• Transaction processing: To complete financial transactions related to deposits and withdrawals.
• Customer support: To resolve your questions and issues via 24/7 live chat and email.
• Security and fraud prevention: To ensure account security and prevent unauthorized access.
• Age verification: To ensure only persons aged 21 or above use the platform.
• Platform improvement: To analyze usage patterns and improve the user experience.
• Relevant communications: To send important updates, policy changes, and account-related notifications.
• Responsible gaming: To identify unusual gaming behavior and provide support where needed.

We never sell your information to third-party advertisers.

Data Sharing and Disclosure

dkwin does not generally share your personal information with third parties. However, information may be shared in the following specific circumstances:

3.1 Service Provider Partners

Certain trusted service providers assist in operating our platform — such as payment processing, technical infrastructure, and identity verification. These partners receive only the information necessary for their specific function and are legally bound to comply with our security standards.

3.2 Legal Obligations

We may be required to disclose specific information pursuant to a court order, a valid request from a government authority, or applicable law.

3.3 Business Transfers

In the event of a future business merger or acquisition, user data may be transferred. In such cases, the terms of this Policy will remain unchanged and you will be notified in advance.

3.4 With Your Consent

Before sharing your information for any purpose not mentioned above, we will obtain your explicit consent.

Data Protection and Security

dkwin uses industry-standard security measures to protect your information. Our platform is secured with SSL (Secure Socket Layer) encryption, which encrypts all data transmitted between your browser and our servers.

Our security measures include:

• Encrypted data storage and transmission
• Regular security reviews and vulnerability assessments
• Strict access controls — only authorized personnel can view personal information
• Automated monitoring systems to detect suspicious activity
• Use of secure third-party gateways for handling payment information

We acknowledge that no method of transmission over the internet is completely secure. While we take every measure to protect your data, we cannot guarantee absolute security. It is your responsibility to keep your account password confidential and to use a strong password.

Data Retention Period

We retain your information for as long as it is needed for the purposes described in this Policy. Generally:

• Account information: Retained for as long as your account remains active.
• Transaction records: May be retained for an extended period in accordance with financial and legal obligations.
• Communication records: Retained for a limited period to ensure the quality of customer support.
• After account closure: Certain information may be retained for a specific period as required by applicable laws and regulations.

Once retention is no longer necessary, data is securely deleted or anonymized.

Your Rights

As a dkwin user, you have the following rights regarding your own information:

• Access: You may request to know what information we hold about you.
• Correction: You may request correction of incomplete or inaccurate information.
• Deletion: In certain circumstances, you may request that your information be deleted (subject to legal obligations).
• Objection to processing: You may object to your information being used for specific purposes.
• Data portability: In certain cases, you may request your information in a structured, readable format.
• Withdrawal of consent: Where processing of your information is based on your consent, you may withdraw that consent at any time.

To exercise these rights or if you have any questions, please contact our support team.

Privacy of Minors

dkwin is for persons aged 21 or above only. We do not intentionally collect any personal information from minors. An age verification process is carried out at the time of registration.

If you become aware that someone under the age of 21 has provided information on our platform, please notify our support team immediately. We will remove that information from our systems as soon as possible.

Cookies and Tracking Technologies

dkwin uses cookies and similar tracking technologies to improve your experience. Cookies are small text files stored in your browser that help the platform remember your preferences and manage sessions.

8.1 Types of Cookies We Use

• Essential cookies: Required for login sessions, security tokens, and basic platform functionality. Without these, the platform will not function properly.
• Functional cookies: To remember your language preferences and account settings.
• Analytics cookies: To understand which parts of the platform are used most — this data is always aggregated and anonymized.

8.2 Cookie Controls

You can disable or delete cookies by changing your browser settings. Please note that disabling essential cookies may affect some key functionality of the platform.

International Transfer of Data

Our servers and third-party service providers may be located outside Bangladesh. In such cases, your information may be transferred to and processed in other countries.

Wherever data is transferred, dkwin ensures that:

• The relevant third party maintains protection standards consistent with this Policy.
• Data transfers are limited to the purposes described in this Policy.
• Contractual safeguards are applied to protect the data.

External Links and Third Parties

Our platform may include content from game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others. These providers may have their own privacy policies, and we are not responsible for their data collection or usage practices.

When you use payment services such as bKash, Nagad, or Rocket for payment processing, the privacy policy of the respective service applies. We encourage you to read the policies of these services.

Changes to the Policy

dkwin may modify or update this Privacy Policy from time to time. For any significant changes:

• The "Last updated" date at the top of this page will be changed.
• For significant changes, a notification may be sent to your registered email.
• Continued use of the platform after any changes will be considered acceptance of the updated Policy.

It is in your own interest to make a habit of reviewing this page regularly.

Contact and Complaints

If you have any questions, concerns, or requests about this Privacy Policy, please contact our support team. We provide support in both Bengali and English.

We will review your request as promptly as possible and respond accordingly. The security and privacy of your information is of the highest importance to us.